Returns And Refund

RETURN/EXCHANGE/REFUND/CANCELLATION (Non-Oversea Products)

  1. The Buyer may request for the return or exchange of the Products within thirty (30) days from the date on which the Product is delivered. The related laws and regulations. shall prevail over the terms of the transaction provided by the Company in connection with general matters relating to the return of the Products; provided, however, the Buyer may not be entitled to request return or exchange in any of the following cases:

    • The Product is damaged due to a cause attributable to the Buyer;
    • The value of the Product has been significantly reduced due to the use or partial consumption thereof by the Buyer;
    • The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed;
    • The package of the reproducible Product is damaged;
    • There are other reasonable grounds based on which the Buyer may not be entitled to request for refund or exchange.
  2. All necessary expenses such as round-trip delivery costs for the exchange or return shall be borne by a party to whom a cause is attributable.
  3. In the event the return invoice number is not indicated at the time the request for return is made, the return handling proceedings and refund may be delayed.
  4. In the event the request for exchange is made and the Company does not have the relevant product in stock, the exchange is impossible, in which case such request shall be handled as return of the Products.
  5. The Buyer shall be responsible for all costs incurred in connection with any exchanges made, except where the relevant exchange is made due to defects in the Products, in which case, the Seller shall be responsible for round-trip delivery costs of such defective Products.
  6. The Company shall be liable for any losses suffered or sustained by the Buyer arising out of the delivery made by the delivery company which has been appointed by the Company.
  7. In the event the Company determines that the Buyer's request for exchange or return is not justifiable, the Company has the right to cancel such request. Moreover, if the Buyer fails to return the Product, or is not reachable (by telephone, email, etc.), within fourteen (14) days from the date on which the Buyer's request for exchange, return, etc. has been registered, it shall be deemed that the Buyer has withdrawn its such request and the payment will be in the custody of Company.
  8. Any refund of the Products, for which the payment has been made by credit card, shall be made only by cancelling the credit card transaction, and shall not be made in cash.
  9. The Member is not allowed to cancel his or her purchase before the Product is delivered. If the request for cancellation is made while the Product is being delivered, such request shall be processed through the return procedure (not through the cancellation procedures).
  10. Any request for cancellation, which is made while the Product is being prepared for delivery, shall be completed immediately in principle; however, to the extent that the relevant Product has been already dispatched, the Buyer shall be responsible for the round-trip delivery charges.

RETURN/EXCHANGE/REFUND/CANCELLATION (Oversea Products)

  1. Buyer may not be entitled to request return or exchange in any of the following cases:

    • Change of mind;
    • The Product is damaged due to a cause attributable to the Buyer;
    • The value of the Product has been significantly reduced due to the use or partial consumption thereof by the Buyer;
    • The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed;
    • The package of the reproducible Product is damaged;
    • There are other reasonable grounds based on which the Buyer may not be entitled to request for refund or exchange.
  2. All necessary expenses such as round-trip delivery costs for the exchange or return shall be borne by a party to whom a cause is attributable.
  3. The Buyer shall be responsible for all costs incurred in connection with any exchanges made, except where the relevant exchange is made due to defects in the Products, in which case, the Company shall be responsible for round-trip delivery costs of such defective Products.
  4. The Company shall be liable for any losses suffered or sustained by the Buyer arising out of the delivery made by the delivery company which has been appointed by the Company.
  5. Any refund of the Products, for which the payment has been made by credit card, shall be made only by cancelling the credit card transaction, and shall not be made in cash.
  6. The Member is not allowed to cancel his or her purchase before the Product is delivered.